Questions we are asked most often by families ordering from Dubai, Abu Dhabi, Sharjah and across the Emirates. If yours is not here, message us on WhatsApp or BOTIM and a person will answer.
Ordering and design
How does the video call design session work?
We book a call on WhatsApp or BOTIM at a time that suits you, including evenings. You see fabric options and colours, we discuss the embroidery and the shape, and the design is agreed before any stitching begins. There is no charge for the call and no obligation to order afterwards.
Why WhatsApp or BOTIM?
Whichever you already use is fine. Many families in the UAE prefer BOTIM for video calls, others use WhatsApp. You choose, and we call you on it.
Can you work to a theme or a reference photograph?
Often, yes. Send the invitation, the cake design or any picture you have in mind. We will tell you honestly what is possible in the fabric and the time available rather than promise everything.
Can you dress the whole family in matching outfits?
Yes, and it is what we are known for. Father and son, mother and daughter, siblings, or everyone together. Each outfit is cut for the person wearing it, so the fabric matches but the fit is individual.
Sizing and fit
How do I get the size right from another country?
We work from measurements, not a size chart. On the call we talk you through taking them with a tape at home, and we build the pattern from what you send. Nothing needs altering when it arrives.
My child is between sizes or has an unusual fit. Is that a problem?
No. That is the main reason parents come to us. Long torso, broad shoulders, a growth spurt two weeks before the event, all of it is handled at the pattern stage.
Will the fabric be comfortable in the UAE climate?
We suggest lighter, breathable fabrics for daytime and outdoor events and keep heavier hand work for evening functions. Tell us the venue and the time of day and we will guide you.
Delivery and payment
How long will my order take to reach me?
It depends on the outfit and the shipping option. Add the stitching time to shipping: normal shipping is 7 to 10 working days, express is 3 to 5. Full detail is on our shipping page. If your date is tight, tell us first and we will help.
Do you deliver outside Dubai?
Yes, to every emirate: Abu Dhabi, Sharjah, Ajman, Al Ain, Ras Al Khaimah, Fujairah and Umm Al Quwain, at the same rates.
Do you offer cash on delivery?
Not in the UAE. Every piece is made for one child and cannot be resold, so orders are paid online before stitching begins.
Will I have to pay customs or duties?
Any duty or VAT that applies is payable on delivery under UAE rules and is not included in our price. For children’s clothing the amounts are usually small. We declare parcels honestly rather than mark them as gifts.
After your order
Can I see the outfit before it ships?
Yes. We photograph the finished piece and send it to you, and we hold shipping until you are happy with what you see.
What if something is wrong when it arrives?
Email sales@pinkblueindia.com within 48 hours of delivery with your order number and clear photos. If the item is damaged, defective or incorrect, we will put it right. Because each outfit is custom made to size, we cannot accept returns for change of mind.
Who will I be speaking to?
The same small team, from the first message to the day your parcel arrives. No chatbots, no ticket numbers.